Airlines Case Study

Client’s Business:   : The client, headquartered at Jeddah, with a fleet of 130+ aircrafts, operates domestic and international flights to over 80 destinations in the ME, Africa, Asia, Europe and North America. It has nine separate operating units – catering, cargo, ground handling, technical service, flight academy, medical services and religious, royal and VIP airlines.

Client Challenges:

• Disparate Systems on Old Technology for Core Operations
• Lack of Functional and Technical Expertise
• Backlog of Transactional numbers
• Lack of Functional documentation
• No integrated information between departments within finance domain
• Lack of features for Centralized Control and Operations
• Performance Bottlenecks
• Time-Consuming Manual Processes
• No MIS for decision making
• Implementation of new ERP (SAP)
• Issues on Data Migration
• Issues on Periodical closing of Financial Books
• Build a modern, end user-focused IT infrastructure and IT production to enable new applications and processes.
• Gain the business process platform that will bring new efficiencies to each unit and unprecedented flexibility to evolve as business demands change.

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Approach:

• Implement where possible the Group System for group functions
• Guidance for various functional & Technical aspects of SAP Finance modules
• Progressive support method – Service to consulting
• Go in phases as per Business Need and cater the requirement of the client.

Phases:

• Phase 1 – Support Data Migration to SAP for Group Functions in line with Group Mandate
• Phase 2 – Transaction processing and Clearing of backlogs
• Phase 3 – KPO Financial Services
• Phase 4 – Advisory Services for Financial closing, reconciliation and Audits
• Phase 5 – Consulting – Route Profitability, Budget Planning and Cost & Management Solution

Solution:

• Data migration solution from AS400 to SAP system
• Ongoing Day – Day Business support for SAP System
• Assisted Interface teams for SAP solutions
• Assisted ZBB, cost and profit center restructuring.
• Restructure of Work flows, process improvement
• Training to business teams
• KPO Financial Services
• Business Process Re-engineering
• Periodical closing and Audit reporting

List of Projects Executed:

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